Our budget mailboxes run on Rackspace and our Premium Business Email service runs on Microsoft's Hosted Exchange service under the banner of Microsoft 365.
If you are unsure which service you are subscribed to, you can contact us for confirmation. However, your account login page will be one of the following.
For Microsoft 365 accounts please log into your account at https://www.office.com and chose the Outlook application to check your email.
If your mailbox is serviced via Cloudways and Rackspace, then here are the details you need to connect your device to your mailbox and use your email address.
Default IMAP Settings
Your Name: Your Name or Business Name
Login Name: Your Mailbox Email Address
Password: Your Mailbox Password
Account Type: IMAP
Incoming Mail Server: secure.emailsrvr.com
Outgoing Mail Server: secure.emailsrvr.com
Incoming Mail Server (IMAP) TCP Port: 993 (SSL)
Outgoing Mail Server (SMTP) TCP Port: 465 (SSL)
Configure Your Windows Mail Client
Open Mail from the Windows Start Menu.
2. If this is the first time you’ve opened the Mail app, you’ll see a Welcome page. Tap Add Account to get started.
If you’ve used the Mail app before, then go to Settings > Manage Accounts > Add Account.
3. Choose Other Account.
4. Enter your Mailbox Email Address.
5. Next, define the Name you wish to use while sending messages.
6. Enter your Mailbox Password.
That’s it! You have successfully configured your Rackspace mailbox with the Windows Mail client. The syncing process between Windows Mail and your mailbox may take some time based on the amount of email data to be fetched.