Occasionally you may wish to create a new user profile in Outlook 2016.

This might be because the PC you are using and the Outlook configuration is connected primarily to an email mailbox that's no longer to be the priority account. An example of this might be when a member of staff leaves or changes their PC and inherits a device already configured for another member of staff.

Sometimes an Outlook profile can get corrupted. Very large mailboxes with multiple email address addresses and a poor or unstable internet connection can suddenly lead to a corrupted Outlook profile and the solution is to create a new profile and reconnect the mailboxes for a fresh synchronisation.

This is a short guide on how to create a new Outlook profile.

A profile is a critical part of your Outlook experience. The profile consists of the accounts, data files, and settings that specify where your email messages are saved. To create a new profile, do the following:


  1. In Outlook, select File > Account Settings > Manage Profiles



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  1. Choose Show Profiles > Add.

  2. In the Profile Name box, type a name (anything you like) for the profile, and then choose OK.



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Once the profile is created you can connect your primary email address and then test that Outlook is correctly synchronising again.

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Changing profiles in Outlook


  1. In Outlook, Click File > Account Settings > Change Profile.

  2. Outlook will close. You'll need to start Outlook again manually.

  3. The next time Outlook starts, it will display the Choose Profile Dialog.

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4. To show this dialog every time Outlook starts, select Options > Prompt for a Profile to be used.


Set a default profile

  1. In the Choose Profile dialog box, in the Profile Name list, click the profile that you want to be the default.

  2. Click Options, and then, under Options, select the Set as default profile check box.